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Service Cloud Voice ClearWIN

Our Salesforce Service Cloud Voice ClearWIN Package, complete with a defined scope, is designed with you in mind, providing a seamless and efficient solution to transform your customer interactions.

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Consultation and Requirements Gathering

Our expert team will handle the swift implementation of Salesforce, including configuration of essential objects such as Cases, Contacts, Leads, and Accounts, along with data migration and system integration.

2

Configuration and Customization

Tailor Salesforce to your unique business needs, including call routing configuration, agent workflows, and integration with your existing systems, all while configuring relevant objects to ensure a seamless customer journey.

3

Omni-Channel Engagement

Seamlessly manage customer interactions across multiple channels, such as phone, email, chat, and social media, with configuration of Case and Contact objects for a consistent and exceptional customer experience.

4

360 Degree Customer View

Create a unified view of each customer's history, preferences, and interactions by configuring the Contact and Account objects to empower your agents with the information they need for personalized support.

5

AI-Driven Insights

Leverage Salesforce's AI capabilities to gain valuable insights into customer behavior and trends by configuring relevant objects to optimize your contact center operations and enhance decision-making.

6

Scalability

Ensure your contact center can scale with your business growth by configuring objects and processes to accommodate increased demands and requirements.

7

User Training and Documentation

Practical training for your team to maximize Salesforce benefits, with a focus on the configured objects and features, along with option for ongoing support to ensure continued success.

8

Support

Limited post deployment support and troubleshooting.

Let’s WIN 
Together

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